Auto-log calls and texts via RingCentral

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Please note, our advanced automations start with a $48 monthly fee in addition to your subscription and must be purchased directly through Copper.  

This automation enables automatic call and SMS logging across your RingCentral account.  Logged calls and SMS will be added as Activities in Copper.

Setting up your Workflow

To enable the automation, follow these steps:

  1. Sign up for a free account with Tray.io, which is the tool we use to create the automation.

    Sign up for Tray.io
  2. Once you have signed up, you will need to configure the RingCentral automation.

    Click here to start the configuration
  3. Click “Start Configuration”
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  4. Once you've followed the link above, you will get to the following screen. At this step you will need to log into your Copper account and create the following Activity Types:
    1. Failed Call
    2. Call - Busy
    3. Missed Call
    4. Text Message
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      Please note: This automation requires that the login email used for both Copper and RingCentral to match.
  5. Connect your Copper account by clicking “New Authentication” and following the prompts. Click “Continue”.
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  6. On the “Configure RingCentral” screen, the box will appear blank in this step, as illustrated below. Simply click “Continue”.
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  7. Map the call types to the Activity Types you created in Copper in Step 4.
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  8. You will then get to the “Finish” screen, but you’re not done yet. DO NOT click “Enable” yet. You will need to click “Re-Configure Workflow” and re-authenticate RingCentral.
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  9. The process we started in Step 3 will appear to repeat. Simply click “Continue” until you reach the “Configure RingCentral” step.

    You’ll now see the option to click “New Authentication” and connect your RingCentral account. You must be a RingCentral Admin to do this. When you’re finished, click “Continue”.

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Now, on the “Finish” screen, click “Enable” and you’re all set to start auto-logging calls and texts via RingCentral.
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Workflow Considerations

This success and operation of this workflow is dependent on a few different items

  • Each user must be registered with the same email address in both Copper and RingCentral
  • For a call or text to sync into Copper, the contacts phone number must be stored on a Lead or Person record inside of Copper
  • The automation runs each hour, so there will be a delay from the time of the call to when it syncs into Copper
  • If the workflow stops operating, a common issue is the authentication of the accounts (Copper & RingCentral).  You can troubleshoot this by logging into your Tray.io account and re-configuring the workflow to set up a new authentication.

If you run into any issues, please fill out this form, and we will send you the instructions and you will be able to alert us of the issue.

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