RingCentral Integration - Technical Requirements

Copper now integrates with RingCentral.  Combining your phone system and CRM is all about saving you time!

Here are the requirements you need to integrate Ring Central with Copper:


An active Copper Business level subscription or active Trial

Business level accounts and Trials with an active and current subscription are eligible for the RingCentral integration (currently Basic and Professional accounts are not).


A Copper Administrator to set up the integration

Only Copper Administrators have the access to setup the integration, however all users will be able to use the integration once it is setup.


An active RingCentral subscription at the Premium or Enterprise level

You will have to have an active RingCentral Office subscription of Premium or Enterprise level.

You will need access to a RingCentral user’s credentials with Super Admin privileges on your RingCentral account.


Chrome Web Browser

The tool requires a Web RTC compliant browser, and currently Chrome is the only fully supported browser for the integration.  


A proper microphone and speaker

Computers will also have to have proper audio inputs (microphone) and outputs (speakers or earphones) to use the in-app call functionality.


A stable internet connection

Your users’ computer will have to have a broadband internet connection capable of handling VoIP calls. Please see the technical documentation and RingCentral’s test software to make sure your connection can support VoIP functionality.


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