Compare the Web App, the Chrome Extension and the Add-on

Emily Page

April 14, 2022 18:59

Here's a list to show you how each of the functionalities compare across the Copper.com web app, the Gmail Chrome Extension and the Gmail Add-on. The Chrome Extension for Gmail and the Add-on for Gmail allow you to manage communications and contacts solely from your Gmail account.

The Gmail Add-on can be used any browser or the Android/iOS app, whereas you can only use the Gmail Chrome Extension with a Chrome browser.

Copper Web App	Gmail Chrome Extension	Gmail Add-on
Homepage Dashboards	N/A	N/A
Leads	Full Functionality Send email templates Relate emails to records Filter Gmail by leads	Add leads View default fields, but not custom fields Review 5 most recent activities in activity log Add activity/note No search No email templates No ability to relate emails to records No Gmail filter
People	Full functionality Send email templates Relate emails to records Filter Gmail by person	Add people View default fields, but not custom fields Review 5 most recent activities in activity log Add activity/note No search No email templates No ability to relate emails to records No Gmail filter
Companies	Full functionality Send email templates Relate emails to records Filter Gmail by company	No functionality
Opportunities	Full functionality Send email templates Relate emails to records Filter Gmail by opportunities	No functionality
Projects	Full functionality	No functionality
Tasks	Full functionality	No functionality
My Tracked Emails	Full functionality	No functionality
Reports	No functionality	No functionality
Settings	No functionality Separate extension settings let you: Hide the extension from certain inboxes Turn off web notifications about email tracking Hide the Gmail people widget	No functionality

As of April 2022, the 'My Tracked Emails' tab is not available for net-new customers. Users can still see when a contact opened an email in the contact record's activity feed.

Still have questions? Ask in our Community, and get answers from our Customer Success Team as well as fellow users.

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