Compare the Web App, the Chrome Extension and the Add-on

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Here's a list to show you how each of the functionalities compare across the Copper.com web app, the Gmail Chrome Extension and the Gmail Add-on. The Chrome Extension for Gmail and the Add-on for Gmail allow you to manage communications and contacts solely from your Gmail account. 

The Gmail Add-on can be used any browser or the Android/iOS app, whereas you can only use the Gmail Chrome Extension with a Chrome browser.

Copper Web App Gmail Chrome Extension Gmail Add-on
Homepage Dashboards
  • N/A

  • N/A
Leads
  • Full Functionality
  • Send email templates
  • Relate emails to records
  • Filter Gmail by leads
  • Add leads
  • View default fields, but not custom fields
  • Review 5 most recent activities in activity log
  • Add activity/note
  • No search
  • No email templates
  • No ability to relate emails to records
  • No Gmail filter
People 
  • Full functionality
  • Send email templates
  • Relate emails to records
  • Filter Gmail by person
  • Add people
  • View default fields, but not custom fields
  • Review 5 most recent activities in activity log
  • Add activity/note
  • No search
  • No email templates
  • No ability to relate emails to records
  • No Gmail filter
Companies
  • Full functionality
  • Send email templates
  • Relate emails to records
  • Filter Gmail by company
  • No functionality
Opportunities
  • Full functionality
  • Send email templates
  • Relate emails to records
  • Filter Gmail by opportunities
  • No functionality
Projects
  • Full functionality
  • No functionality
Tasks
  • Full functionality
  • No functionality
My Tracked Emails
  • Full functionality
  • No functionality
Reports
  • No functionality
  • No functionality
Settings
  • No functionality
  • Separate extension settings let you:
    • Hide the extension from certain inboxes
    • Turn off web notifications about email tracking
    • Hide the Gmail people widget
  • No functionality

 

As of April 2022, the 'My Tracked Emails' tab is not available for net-new customers. Users can still see when a contact opened an email in the contact record's activity feed.

 

Still have questions? Ask in our Community, and get answers from our Customer Success Team as well as fellow users.

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