FAQs: Billing

How much does Copper cost?

Copper is a subscription service, available in both monthly and annual plans. For specific details, please take a look at our pricing page here.

 

When will I be billed?

Your credit card will be charged when you subscribe. The subscription will automatically renew either monthly or annually, depending on the plan.

 

What payment methods do you accept?

Copper accepts Visa, MasterCard, American Express, Discover, Diner's Club, JCB and you will be billed in US Dollars. Copper does not accept cheques, postal orders, or pay by phone.

 

Who Can Update Our Billing Information?

The original person that signed up for Copper is considered to be your "Account Owner". This person is able to view and updated billing information. If you need to change your account owner, please submit a support ticket at copper.zendesk.com.

 

Does Copper issue refunds?

Copper does not issue refunds. You can cancel at any time, but you will not receive a refund for any unused portion of your subscription.

Can I get my data out if I stop using Copper?

Yes, all accounts have a data export facility built in.

 

What happens to my data after my trial ends or after I cancel?

If you decide that Copper is not the right fit, we will remove your account and all data 30 days after your trial expiration or account cancellation date.

 

Where is your privacy policy and terms of service?

You can view our privacy policy and terms of service here.

 

Can I see a live product demo and/or speak to a sales representative?

Sure! Please email sales@copper.com to set up a call.

 

What is the difference between adding "User" and adding a "Seat" to my account?

If you’ve initially purchased 5 seats for your Copper account, you’ll need to fill those seats by adding your users.

If you’ve already added 5 users to your account that has 5 seats, and now you need to increase the total number of users you can add, you’ll need to increase your seat count.

Increasing your seat count means that you’re adding additional licenses to your Copper account and will increase your total cost per month.

 

If you have more questions about using Copper, check out our helpful Resource Section!

For further help or comments, head over to our Community Section!

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