Allow Comments in Your Live Chat

Just curious if your team has ever tried to use your own chatbot. If I want to ask a question, I have to go through this annoying drill with the bot and can't even type in my concern. Your software is not cheap, don't make the user experience cheap. 

See example. 

https://www.loom.com/share/cfca58f59b1d4828bc2564c24f131b8d

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