Application availability issues

Over the past week, there have been issues with the availability of the app. More than are documented here https://prosperworks.statuspage.io/

What is the reason for the recent instability and do you have a plan to get back on track? 

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  • Hi Gregg,

    Thank you for the message and we apologize for the off-brand experience that this has caused.

    We recently migrated our infrastructure to another provider (last week of December 2018) and faced some early challenges. We have tackled the root cause of those issues and should be far more stable in the future.

    This is a blip because of the migration, not a reflection of our usual quality of service. I encourage that you continue to check our Status Page and as we roll out some new updates to check out our Release Notes page.

    If you continue to have issues, please reach out and submit a ticket to our Support Team.

     

    Best,

    Brett Ponton

    Customer Education at Copper

     

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