Email Templates when replying from Gmail

Having trouble finding my email templates when replying to someone in Gmail?

I can see my templates when I draft a new email however not when replying?



1 comment
  • Hi Eliza,

    Thank you for reaching out! There are a few steps to take to make sure your templates show up in your Gmail:

    1. Make sure the Chrome Extension for Gmail is installed. 
    2. Sign into your Gmail account.
    3. Open the email you want to reply to or click the red 'Compose' button to create a new email. (The following should also appear the same when replying to an email).
    4. Click the file folder icon along the bottom toolbar, and choose the template you'd like to insert. ET2.png

    This document also lists all the functionality available with templates. Please let me know if this does not work and I am more than happy to assist!




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