I'm wondering what the best practice is for notifying my salespeople.
1. A customer clicks on a link to open up an order page.
2. A customer sends an email to our support team and they respond in our ticketing system.
3. A customer downloads our app
I see on the notification panel that users can select when they want to receive notifications.
It seems pretty clear that if we create a task for someone, they'll get notified--if that's how their settings are configured, but what about other tasks?
If we create an activity for an opportunity (like a note) will the salesperson be notified?
Is it possible to @mention people through the API?
It would be great to add a note that says, "@Brandon Acme company signed their contract!" and then Brandon would receive a notification.
What's the best way to do this? Thanks!