Logging Call Status/Outcome and Best Practices

Hello, 

 

I'm hoping to find out how other organizations are tracking call activity. Currently we can track when a phone call is made and report how many calls (activities) were made in a week, day, etc. However, that seems to be as granular as we can get. 

Has anyone had success with taking it a step further and getting more granular with the results of the call (lvm, answered, conversation, gate keeper, etc.). 

We would love to be able to report these call outcomes rather than just the number of calls made. 

 

Anything would be helpful!

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