Sales are Mobile these days...Sales always includes Telephone Calls....The Ring Central Integration with Copper needs a BIG upgrade!!!
1. You should be able to use it the Copper Mobile App...this a no-brainer.
2. You should be able to use it from the Gmail Integration Sidebar
3. When you make phone calls from Ring Central or Copper (desktop, mobile app, Gmail Sidebar), it should at least make a note in the Activities that a phone call was made; even if it can't record the conversation
Come on Copper....Phone Integration is key for keeping track of all your sales efforts. You are falling way short in this area.