You can add more seats to invite additional users or request to reduce seats from your billing settings.
Check your current seat usage
Click Customization in the navigation bar
Go to Users → User Management
Here, you’ll see:
The total number of seats purchased
The number of users currently added
This helps you determine if you need to purchase more seats, or if you have open seats available for your new teammate(s).
Purchase more seats
⚠️ Only the Account Owner can purchase seats
If you’ve reached your seat limit you can purchase more seats:
Go to Customization → Billing and Upgrade
Click Adjust Seats directly on the billing page by using the arrows to increase the number of seats.
Review the updated cost amount and confirm your changes.
How billing works:
Additional seats are prorated based on your current billing cycle
You’ll only be charged for the remaining time in your term
At the next renewal, the full seat cost will be included
Once added, seats are available immediately for new users.
Reduce seats
To decrease the number of seats in your plan:
Go to Customization → Billing and Upgrade
Select I want to downgrade seats in my plan
Submit the request to contact the billing team
Your seat reduction will take effect at the next billing cycle.
Tips
Review seat usage regularly to avoid hitting your limit unexpectedly
Seat reductions are scheduled for the next renewal and won’t take effect immediately
Only account owners can make billing changes
Note that all subscription changes must follow our Terms of Service.