Understanding and using the Activity Log

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The activity log shows all the interactions your company has had with a record. Each individual record's page has an activity log. This applies to leads, people, companies, opportunities, projects and tasks.

In this module, we'll tackle the following:

Understand the Activity Log

Your activity log helps you see the interactions you had with a record during the course of your business cycle.  This shows you actions that were positive (if you ultimately won the associated opportunity) or negative (if the associated business transaction was lost or abandoned).

Updates in your activity log might be generated from one of the following:

You can filter the Activity Log by specific activity types, so you only see activities that are relevant to what you're looking for. For example, in the gif below, you can see us filtering the Activity Log so that it only displays synced emails. 

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Of the above-mentioned methods for adding an event to your activity log, the following can be added to the log right above it on a record's page:

  • Activity - This is an action you took, like a phone call, meeting, or to-do
  • Note - This is an internal note to yourself or to a colleague who can also see the record
  • Email sent from within Copper

When you create an activity or note, you can @mention a colleague who needs to be aware of it or take action on it. The result is a notification to the @mentioned user, via the app and via email.

You can also use Markdown to emphasize text in your note with bold, italics, etc.

In certain circumstances, emails and activities will sync between records.

Finally, you can filter the Activity Log by specific User, meaning Copper will only display items that were created and logged by the selected user. 

To Filter by User click the circle with either the initials or photo of the Copper user whose activities you would like to see. You can hover over the circle to see the name of the user.

Click the desired user to filter the activity log by that user's posts. Click the user again to deselect.

See Filtering by User in action below:

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Create a new activity in the Activity Log

When you log an activity, you'll choose an 'Activity Type' from a drop-down menu. This selection shows up in your 'Activity by User' report (Professional and Business), and you may want to customize it as a result.

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Check out our 'Working with the Activity Types setting' article for details on how to add custom activity types.

  1. Sign into your Copper account, and click a record type (i.e. 'Leads,' 'People,' etc.) from the left-hand menu.
  2. Click the name of an individual record.
  3. Locate the 'Activity Log' in the center of the page. (For 'Opportunities,' this will live under the 'Activity' section of the record. You can only leave an internal note on tasks).
  4. In the 'To-Do' drop down menu, select the activity type.
  5. In the line that says 'Click here to add a note,' you can enter the details of the activity. If you want to @mention a colleague in these details, you may do so.
  6. Click 'Save' when done.

Create and pin a new note in the Activity Log
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Log a note

  1. Sign into your Copper account, and click a record type (i.e. 'Leads,' 'People,' etc.) from the left-hand menu.
  2. Click the name of an individual record.
  3. Locate the 'Activity Log' in the center of the page. (For 'Opportunities,' this will live under the 'Activity' section of the record. For 'Tasks,' this will be under the 'Notes' section).
  4. In the line that says 'Click here to add a note,' you can enter the text of the note. If you want to @mention a colleague or add markdown formatting, you may do so.
  5. Click 'Save' when done.

Pin a note (or activity) 

  1. Now that you've saved a note, you're able to pin it to the top of the activity feed for increased visibility.
  2. To pin the note, hover over the original note in the activity feed. 
  3. Click the 3 dots to 'see more' options. 
  4. Select 'Pin' with the thumbtack icon.
  5. That's it! You've pinned a note to the top of the activity feed.
  6. To remove the pinned not, follow the same steps and select 'Unpin'. 

Send an email from the Activity Log

Before you can send an email from the Activity Log, you'll need to enable 'Send and Reply from Copper.'

  1. Sign into your Copper account, and click 'Settings' from the left-hand menu.
  2. Click 'Email Settings.'
  3. In the 'Email Preferences' drop-down, choose 'Send and Reply from Copper.'

Now you can take the steps to send an email from the Activity Log on a lead or person record:

  1. Sign into your Copper account, and click a record type (i.e. 'Leads,' 'People,' etc.) from the left-hand menu.
  2. Click the name of an individual record.
  3. Locate the 'Activity Log' in the center of the page. (For 'Opportunities,' this will live under the 'Activity' section of the record. For 'Tasks,' this will be under the 'Notes' section).

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Comments, Reactions and More

As the various activity logs for your records begin to grow, there may be times when you want to congratulate a colleague on a job well done, or ask a question about a recently logged activity. This can be done by starting a comment thread on an activity, note, or email, or by simply adding an emoji reaction.

Beneath any activity, note, or email, you can click the smiley face icon to add an emoji. We’ve added some popular options that cover a range of reactions.

If you hover your mouse over a specific activity, note, or email, you’ll also notice a pop-over bubble in the top right of the logged item.

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This pop-over allows you to add an emoji, but also gives options to add a comment which will begin a comment thread.  

On activities and notes, you’ll have the option to edit or delete the logged item. On emails you’ll have options to reply, view the html version, delete the email from the log, or change the visibility to public or private.

Additionally, if you receive an email containing file attachments, you can use the activity log to quickly relate the file to the person record in question. By clicking the file attachment dropdown, you can either download the file, or click "Relate to Person". This will instantly add the attachment to the "Files" section of the related panel.

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Report on the Activity Log

Use the 'Activity by User' report

The interactions that show up in your activity log can be divided into two categories for the purpose of measuring your success: There are activities and there's everything else.

Activities are unique because you have to select an 'Activity Type' from a drop-down menu. All default and custom activity types (except 'To-Do's) are sent to your 'Activity by User' report (available on Professional and Business plans). This paints a picture of the most frequent activities your team is engaging in, and you can slice by team member for better coaching opportunities.

Analyze all interactions in one place

As mentioned above, the only events in your activity log that are sent to the 'Activity by User' report are activities with an 'Activity Type' other than 'To-Do.' If you want to see other types of interactions along with these activities (like notes, emails, updates from a third-party integration, etc.) you can do so by analyzing the list of activities on a record.

Still have questions?

Still have questions? Ask in our Community, and get answers from our Customer Success Team as well as fellow users.

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