Create, edit and manage Custom Fields

Create, edit and manage Custom Fields

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Written by Success at Copper
Updated over a week ago

Available with the following plans:

All plans

When you create a lead, person, company, opportunity, project or task in Copper, you're presented with fields to fill out to give that record more meaning and context within your workflow. While the default fields are intended for the average Copper use case, we know your business is unique, and so is the data you need to collect. That's why we also give admins the option to add new custom fields to your records. Company Users who are not admins can fill in the value of a custom field, but they cannot build a custom field from scratch.

Note: If you are creating custom fields for the purpose of importing data into Copper, please check out our 'Importing your Data into Copper' article first.

In this module, we'll tackle the following:

Understand custom fields

Chances are, you'll need to collect and store data about your records that falls outside of the default fields offered in Copper. When that's the case, it's time to create a custom field.

The table below shows the field types you can create; plus their definition; character limit; whether they're searchable and filterable; and how to ensure they're successful in a data import. Please note: Only Admins and Account Owners can create custom fields.

Type

Definition

Character limit

Searchable?

Filterable?

How to identify in spreadsheet during import of data

Available in Reports?

Text Field

Short word or phrase

250

Yes

No

Yes

Text Area

Longer paragraph

1,000

Yes

No

No

Dropdown *

Menu with multiple possible selections. Only one selection can be made at a time

255 for each field

Yes

Yes

Yes

Date

Lets you choose a date from a calendar. Displays the date in MM/DD/YY format.

No

Yes

DD/MM/YYYY or MM/DD/YYYY

No

Checkbox

Checked for yes, unchecked for no

No

Yes

This is a boolean value. Put in one column and select true or false, OR you can put 1 for true, or 0 for false

Yes

Number Field

Only numbers can be entered

20

No

Yes

Yes

URL

Web address

255

No

No

Percentage

%

10

No

Yes

Yes

Currency

You enter a monetary amount, which is associated to the currency you've specified throughout the system.

20

No

Yes

Yes

Multi-Select Dropdown *

Menu with multiple possible selections. More than one selection can be made at a time.

No

Yes

Put in one column and separate with semicolons

No

Tags

Keywords that can be used to associate records

Yes

Yes

Put tags individually in separate columns that are all titled "Tag" and they will be created on import

Yes

Connect Fields

A customized 1:1 or 1:many relationship between records or between a user and records.

255 for each field

No

No

It is not possible to import to connect fields via the in-app importing tool, but you can use our API to do so.

No

Define your workflow

Before you create custom fields or customize your existing fields, be sure to consider the following:

  1. Do you intend to import data from another CRM? Check out our importing article to ensure your fields are on track for a success.

  2. What reports do you intend to create for each record type to measure success? Write these down, then write down the custom fields that can help capture and store the data needed to create these reports.

Create a custom field

The easiest way to create a custom field is from a record view:

Screen_Shot_2022-07-13_at_2.05.38_PM.png

You can also create custom fields from your Copper settings:

  1. In the Copper web app, click 'Settings' from the left-hand menu.

  2. Select 'Custom Fields' from the 'Customize Copper' section.

  3. Choose the record type you want to create a field for.
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  4. You'll see this box appear:
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    Screen_Shot_2019-03-14_at_11.05.25_AM.png
  5. Choose the option to 'Create New Field.'

  6. Choose your field type. Please note that "Text area" and "Text field" options are not filterable.

  7. Give the field a label. This is the name that will identify the field on the record.

  8. You can skip the 'Field Key' portion unless you intend to reference this custom field while using Copper's Workflow Automation. The field key allows you to reference this custom field when writing a function. The key is permanent once it is entered and cannot be changed. If you do not enter a key, you can come back and do so later.

  9. Click 'Create Field.'

Reorder, require, deactivate or reactivate a field

Once your custom and default fields are in place, you may want to reorder them so your form for creating/editing a record is more intuitive. You might also have fields that are vital to your reporting, and you want to require that users fill them out. If your form for creating/editing a record gets too crowded, you can clean it up by deactivating fields. All this and more is explained in our article on 'Reordering, Requiring, Deactivating or Reactivating fields.'

Create Collapsible Field Sections

If you'd like to organize your Fields into specific, collapsible sections, you can do so by clicking "Add Section" in the upper right corner of field settings.

This allows you to organize your default and custom fields into sections that contain related information. For example, you might create a section for "Contact Details" or "System Info" or "Financial Details".

To learn how to do create these sections, please review our article Organize your Fields with Collapsible Sections.

Filter records for a custom field value

You can filter records for a certain selection made on a custom or default field. The only exceptions to this rule are text fields, text area fields, or URL fields. Check out our 'Filtering your Records' article to learn how this is done!

Add a custom field to a column in a list of records

You can also add a custom field as a column in a list of records. This lets you see the field value on each record in the list. To learn more, check out our article on 'Working with Customizable Columns in List Views.'

Import data into custom fields

Some people also create custom fields to capture data they'll import into Copper. It's important to be precise when creating custom fields for this purpose, and we recommend checking out our article on 'Importing Data into Copper' to ensure you set your fields up correctly.

Still have questions?

Still have questions? Ask in our Community, and get answers from our Customer Success Team as well as fellow users.

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