Looking to speak with someone? Here are all of your options to contact Copper Support.
Support Live Agent Office Hours
Monday - Friday:
6AM - 9PM Eastern Standard Time / 10AM - 1AM Greenwich Mean Time
Saturday - Sunday:
8AM - 8PM Eastern Standard Time / 12PM - 12AM Greenwish Mean Time
Contacting Support over Chat
With just 3 clicks you will be put in touch with an experienced Copper agent who can help you live.
Note: Once you begin a chat, if you exit Copper, Agent responses will be sent over email.
Open Copper and navigate to the messenger widget in the lower right corner.
Select "Send us a message" to start a new chat.
If you have a chat or ticket that is currently open, you will see the recent chat to continue the conversation.
Note: if you have an open chat, you will need to continue the open conversation until the chat is closed before starting a new chat.
When starting a new chat, select the type of inquiring and we will direct you to the right agent.
Ask Copper a Question - General Copper help, troubleshooting, etc.
Report a Bug - Report to Copper that something is not working right.
Billing - Adjusting your seat count, plan, or other billing concern.
Contacting Support over Email
Alternatively, if you're unable to access chat or prefer to converse over email. You can contact Copper Support at anytime by emailing support@copper.com
For immediate support during Office Hours, we highly recommend using the in-app messenger for the quickest response times.
Providing feedback or escalating a negative experience
If you have feedback about Copper's support experience, or you would like to escalate a concern, you can contact Copper's Head of Support, Chris Clark at cclark@copper.com.