If you cannot get the app to work on your phone, or the mobile app is not loading, please try these troubleshooting steps:
- Go to your app store.
- Install any updates for Copper.
- Install any updates for your phone.
- Turn your phone off and back on:
- Log out of your Google account on your phone:
- Log in to your Google account as your registered Copper email.
- Try logging in again into Copper to see if it works.
- If that doesn't work, please try deleting and reinstalling the app.
- If the above steps did not work, please contact our support team through the in-app chat. If you can, include this information:
- What brand and model phone do you have?
- What operating system are you on?
- For Apple phones, go to Settings -> General -> About -> Version to see what version you are on
- For Android phones, go to Settings -> click "About Phone" or "About Device" --> click "Android Version" to see what version you are on.