Troubleshooting issues with the mobile app

If you cannot get the app to work on your phone, or the mobile app is not loading, please try these troubleshooting steps: 

  1. Go to your app store.
  2. Install any updates for Copper.
  3. Install any updates for your phone.
  4. Turn your phone off and back on:
  5. Log out of your Google account on your phone:
  6. Log in to your Google account as your registered Copper email.
  7. Try logging in again into Copper to see if it works.
  8. If that doesn't work, please try deleting and reinstalling the app.
  9. If the above steps did not work, please answer these questions and include your response in a request to support here:
    1. What brand and model phone do you have?
    2. What operating system are you on?
      • For Apple phones, go to Settings -> General -> About -> Version to see what version you are on
      • For Android phones, go to Settings -> click "About Phone" or "About Device" --> click "Android Version" to see what version you are on. 

 

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