The RingCentral integration allows you to make and receive phone calls from within the Copper web app. Dial your contacts from their Copper records, log notes during your call, and add new contacts from unknown numbers.

In this article, we will review:

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Note: You need to be a Copper Admin and a RingCentral Super Admin in order to set up an integration.

To set up and use the RingCentral integration, you will need:

There are two parts to the setup process:

First, let’s enable the RingCentral integration in Copper.

You’ll know the connection has been set up when the RingCentral tile in Copper says “RingCentral successfully connected.”

Next, we need to map your RingCentral extensions to your Copper users.

The users who have been paired with their extensions in the above steps will see a phone icon in Copper the next time they log in or after they refresh their browser page.

There are two steps for users to set up their RingCentral integration:

The last step is to configure the phone settings in Copper. In the Copper web app, go to Settings > Phone Settings. Here you can:

When you make your first call, your Chrome browser will prompt you to grant access to your microphone. Make sure to click "Allow" to enable your microphone.

To call a Lead or Person, open their record and click their phone number. This will start a call using the RingCentral integration.

To dial a phone number, click on the phone icon in the top right corner or the web app.

Note: the calling function will only work in the Copper web app, not the Chrome extension.

Incoming calls will appear at the top of the page in the Copper web app with an option to answer or ignore.

If you click the contact’s name before answering, the associated contact record will appear on your screen.

Once you answer a call, the call information and options will appear at the top of the page.

To save or update a contact during a call, click the “Add Contact” icon.

To put yourself on mute, click the microphone icon.

To open the number pad, click the number pad icon.

To log a phone call and make notes, click the speech bubble icon. A box will open where you can change your activity type and enter notes. If your call ends, the box will remain open until you click “Save.”

You can also initiate calls via RingCentral through the Copper iOS app.

Once you do that, any calls you start from the Copper mobile app will be routed through RingCentral.

How do I dial an extension once I am on a call?

When using our click-to-dial functionality, the system does not read extensions separate from the phone number. To do this, you'll need to write the extension on another line.

I'm trying to call internationally and it isn't working properly.

Make sure the international number doesn't have 00 in front. That format does not work in this system.

I can't seem to make calls anymore.

A prior phone call may have gotten stuck. This can sometimes be caused by having too many browser tabs open.

Go to Settings > Phone Settings > Force End Call to manually disconnect any previous calls.

I initiated a call in my browser but the call isn’t going through.

When a call is made from the Copper web app, it passes through multiple systems. Issues might be caused by your internet connection, by RingCentral’s connection, or by Copper. Follow the steps below to confirm whether or not the bad connection is caused by Copper.

My microphone isn't working. How do I fix this?

When you attempt to make your first call from Copper, your Chrome browser will prompt you to grant access to your microphone for the browser. Click “Allow” for the Copper app to use your microphone for all subsequent calls. You only have to do this once.

To confirm Copper can access your audio devices, a small camera icon will appear in the address bar. Clicking the camera icon will show a pop up menu to confirm the status of microphone access:

If you've used the microphone before and it has stopped working, the microphone may be blocked by your browser. If this is the case, you will see a camera icon with a red 'x' in the browser’s address bar.

To fix this issue, click on the camera icon and select "Always allow access to your microphone."

I have more than one microphone. Which one should I use?

When more than one microphone is available, Copper may not have access to the microphone you intend to use. This causes the audio input not to work in Copper, and for other parties on the call can not hear you.

To ensure Copper is connected to the right microphone, click on the camera icon on the right side of your URL bar. Use the dropdown for "Microphone" to select the one you want to use.

I am having trouble making calls when I have multiple Copper tabs open on my browser!

When Copper is open in more than 5 tabs in the browser only the first 5 tabs can make or receive calls. To resolve the issue, close your extra tabs and then refresh the page.