How to import data from Excel or CSV

Please import Leads and Companies first, followed by People, and then Opportunities.

    • We only support importing with an Excel or CSV file. We do not support special characters.
    • If you have team and visibility permissions on, please only have administrators import files. Non admins should not import records as they can create duplicates.
    • ProTip: Do a test import with 5 records first
    • If you are exporting from another service, please follow these steps instead. 

Step by Step Instructions:

1 - Click on the Menu icon located at the top left corner.

2 - Select System Settings 

3 - Navigate to Import Data under Data Management.
 
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4 - Select the data type you want to import. If you are importing from another CRM, please follow the instructions here. Otherwise, continue.
 
Leads: a lead is a person you have not qualified (ex: contacts through a raffle). Once you have imported your leads, you can click to convert them to a contact and/or an opportunity in our system. After they are clicked to be converted, the company of the lead will show in your companies section, and the person will appear in the people section. Even if you do not create a company for a lead, we automatically create a company when you convert the lead to a person. Delete the company that is created if you do not want to keep it. Click on the image to expand.
 
Our native/hardcoded fields for Leads:

First name, middle name, last name, prefix, suffix, company, owner, title, work email, personal email, other email, value, source, status, street, city, state, postal code, country, description, work website, personal website, other website, work phone, mobile phone, home phone, other phone, tag, linkedin, twitter, google+, facebook, youtube, quora, foursquare, gravity, other 

Companies: the key is email domain. Companies are the top level category. In blue are the hardcoded dropdown options you can add to your sheet before you import.
company_fields.png

Our native/hardcoded fields for Companies:

Name, owner, email domain, street, city, state, postal code, country, description, contact type, work website, personal website, other website, work phone, mobile phone, home phone, other phone, tag, linkedin, twitter, google+, facebook, youtube, quora, foursquare, gravity, other 

 
People: People are contacts you would like to do business with, not users in your company account. For People files, the key is email address. Check for duplicate email addresses before importing. In this file, create a column called Company. That is how you will assign companies to people (just make sure they are spelled the same). Click on the image to see more available fields.
people_fields.png
 
Our native/hardcoded fields for People:

First name, middle name, last name, prefix, suffix, company, owner, title, work email, personal email, other email, contact type, street, city, state, postal code, country, description, work website, personal website, other website, work phone, mobile phone, home phone, other phone, tag, linkedin, twitter, google+, facebook, youtube, quora, foursquare, gravity, other 

 
Opportunities: an opportunity is something you want to track through a Pipeline (a step-by-step process you want it to go through). You can add people and companies to opportunities. Areas in purple need to be filled out in order to show in reports.
opportunity_fields.png
 
Our native/hardcoded fields for Opportunities:

Name, pipeline, company, close date, status, primary contact, owner, stage, source, value, priority, win percentage, description, tag

 
Do you have columns that do not match these names? You can create a custom field before or during import. It you want to add data in bulk, we recommend creating your custom fields before importing. To create a custom field before importing, click how to to learn, otherwise continue to step 5.
 
Important note:  Text fields can not be longer than 255 characters. If you import data that is more than 255 characters into a text fields then the record will not be imported.
 
Not sure what the character limits are for each field in the spreadsheet above? Here are the character limits for our hardcoded fields:
 

Field

Type

Filterable?

Character limit

Searchable?

Notes

Name

Text Field/String

No

255

Yes

 

First Name

Text Field/String

No

250

Yes

 

Middle Name

Text Field/String

No

250

Yes

 

Last Name

Text Field/String

No

250

Yes

 

All address fields

Text Field/String

Yes

255

Yes

 

Company name

Text Field/String

Yes

255

Yes

 

Details/description

Text Field/String

Yes

1,000

Yes

 

Email addresses

Text Field/String

No

255

Yes

 

Phone numbers

Text Field/String

No

30

Yes

You can import in a comma 

Social urls

Text Field/String

No

255

No

 

Tags

Text Field/String

Yes

50

Yes

Do not import these characters: / and %

Title

Text Field/String

No

255

Yes

 

Website url

Text Field/String

No

255

No

 

Email domain

Text Field/String

No

255

Yes

 

Status

Text Field/String

Yes

255

No

 

Source

Text Field/String

Yes

255

No

 

Task name

Text Field/String

Yes

255

Yes

 

 

Do you have custom fields?

Below are our limits for custom fields. Our biggest problem is when people create custom fields for the ones we already have above. Please do not create any fields that are above.

More details here on how to use custom fields.

Type Filterable? Character limit Searchable? How to identify in spreadsheet during import of data
Text Field No 250 Yes  
Text Area No 10,000 Yes  
Dropdown * Yes 255 for each field Yes  
Date Yes    No Must be entered during import as MM/DD/YYYY. Do not use this for birthdate fields. Use number or text fields instead. This field changes per timezone.
Checkbox Yes    No This is a boolean value. Put in one column and select true or false, OR you can put 1 for true, or 0 for false
Number Field Yes  20  No  
URL No  255  No  
Percentage Yes  10  No  
Currency Yes  20  No  
Multi-Select Dropdown * Yes    No Put in one column and separate with semicolons
Tags Yes   Yes Put tags individually in separate columns that are all titled "Tag" and they will be created on import
Description No 1,000 Yes  

 

How to format a multi select dropdown in a spreadsheet for import:

How_to_format_a_multi_select_dropdown.png

How to format multiple tags in a spreadsheet:

How_to_format_multiple_tags.png

Want to distinguish between types of emails? You can only do this for People imports. Leads will only take one email address. Put your extra lead emails in custom fields, or the details section and make sure to put them in the hardcoded email areas once you convert them to a person.

multiple_email_addresses.png

 

Need a list of what countries we import? Please check this guide here 

5 - Start by importing Companies.
 
import_order.png
Choose where you are importing the data from and select either CSV or Excel.
 
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6 - If you do not have a file to import, or prefer to copy/paste data into our templates, click on the pre-formatted CSV/Excel template to download our data import template. Otherwise, skip to step 9.
 
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7 - Open the template you just downloaded, copy and paste your data into the file and save.

8 - Go back to the Import page.
 
9 - Drag-and-drop your file or click ‘Choose File’ to begin to import your data.
 
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10 - Copper will then match the template column headers to fields within Copper. If you did not use the template, or have columns that do not match a field in Copper, you will be given the opportunity to match them. Located the unmatched fields and assign an existing field, ignore the column, or create a new custom field.
 
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11 - Repeat the steps for any other columns that do not match fields in Copper.

12 - Copper will also let you know of any errors in individual cells so you can fix them on-the-fly by clicking Fix.

13 - Fix any cell errors by updating the values or selecting from the dropdown list of options and select Save
 
fixing_cells.gif

14 - Select Continue Import.

15 - Under the import summary, you can rename the import. Click Submit Import to start the import.
 
continue_import.png

16 - You will be taken back to the Import data page where you can see the status of your import (ie. you will see the label “initializing” and once the import starts a progress bar.) When your import is complete you will have the option to see the Summary of the records created.

import_summary.png

Made a mistake? Go back to System Settings --> Import Data and click Revert Import, which will delete the import records from Copper. Wait up to 10 minutes before re-importing data.

 

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